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FAQs

  • FAQs
  • Shipping
  • Returns/Exchanges

DO WE ACCEPT ALL FORMS OF PAYMENT?

We accept every major credit card including Visa, Mastercard, Discovery, and American Express, also accepting PayPal.

HOW LONG DOES SHIPPING TAKE?

Domestic Orders: 1-7 Days
International Orders: 1-14 Days
A tracking number will be provided to you by our team once you make an order. If there are any issues with shipping please contact support@goldclxb.com

ARE OUR PRODUCTS MADE WITH REAL GOLD?

Most of our products are plated with real 18k gold, we use the highest quality of gold plating to ensure, that your jewelry stays shining, and lasts long. Our products are made out of highest quality materials, including a lead/nickel free, brass, or stainless-steel base. We also offer solid gold jewelry with solid 14k, 18k, 22k, 24k gold options. Click here to get any of our jewelry in solid gold options.

DO YOU MAKE CUSTOM JEWELRY?

Yes of course! We can create whatever you imagine. Please click here to start the custom jewelry process.

HOW CAN YOU TRACK YOUR ORDER?

You can track your order with the tracking information provided in your shipment notification e-mail. Once your order has been shipped, you may use the tracking information to locate your package. Also, you may track your order by clicking here.

UPDATING YOUR ORDER

Orders cannot be changed or updated once they are placed as they immediately start processing. Please contact support@goldclxb.com if you have any further questions or concerns.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

100% satisfaction guarantee for all orders. We offer free returns and exchanges for any reason that you are not satisfied with you order. If you want to place a return, you have 15 days to return the product, starting from the date your order was delivered, for full refund. All the customer has to do is send the product back and we will handle the rest for you. All returned items must be unused, unwashed, and in their original condition with all bags and packaging included or a return to be processed.

Customers are responsible for shipping charges for sending back the product for any returns or exchanges.

If for any reason you aren't comfortable with what you have purchased, you have 15 days to exchange it with anything from our store of the same value or pay the difference if there is any. If you would like to make an exchange or return, please contact support@goldclxb.com to initiate the return or exchange. We will provide you with return or exchange instructions from there.

WANT TO START A COLLABORATION?

Gold Clxb loves helping you make available custom jewelry and accessories for your fan base and following. Please click here to get the collaboration process started.

US SHIPPING

SHIPPING SERVICE
COST
CAl

USPS PRIORITY MAIL

FREE

2-7 Business Days

UPS 2-DAY AIR

Calculated Based on Location

2 Business Days

UPS NEXT DAY AIR

Calculated Based on Location

1 Business Day

After your order is placed, and payment is verified, your order will be processed for shipping. Please allow 24 hours for your order to be processed for shipping. Once the order is processed for shipping you will receive a confirmation email with your tracking information.

All express shipping orders received before 4;30pm EST will be processed on the same business day. Orders received after 4;30pm EST will be processed the next business day.

*There may be delays in shipping if the billing or shipping information you provided is inaccurate, or if there are any issues with the payment. Once the correct information is provided, we will try our best to process your order as quick as possible.

INTERNATIONAL SHIPPING 

After your order is place, and payment is verified, your order will be processed for shipping. Please allow 24 hours for your order to be processed for shipping. Once the order is processed for shipping you will receive a conformation email with your tracking information. For international orders, delivery depends on the shipping method you choose and the conditions of customs.

 

Shipping prices are calculated based on the size of your order, the shipping method you selected, and your location. International shipments may go through custom clearance, which may be subject to delays or holdups depending on your local custom procedures.

 

International Customs Charges

Shipping costs don’t include any custom fees or taxes. Customers are responsible for any custom fees or taxes applied by their local customs authority during delivery.

 

*There may be delays in shipping if the billing or shipping information you provided is inaccurate, or if there are any issues with the payment. Once the correct information is provided, we will try our best to process your order as quick as possible.

UNDELIVERED PACKAGES 

If for any reason a package is not able to be delivered, it will be returned to Gold Clxb. All undelivered packages will be processed as a return

*Sorry, we don’t ship to P.O. Boxes

COUNTRIES THAT WE DON'T SHIP TO (DUE TO REGULATIONS) THIS LIST IS SUBJECT TO CHANGE WITHOUT NOTICE ACCORDING TO ANY CHANGES IN REGULATIONS

  • Balkans (Serbia, Albania, Bosnia, Croatia, Macedonia, including Kosovo)
  • Belarus
  • Burundi
  • Central African Republic
  • Crimea
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Lebanon
  • Libya
  • North Korea
  • Somalia
  • Sudan
  • Syria
  • Ukraine
  • Venezuela
  • Yemen
  • Zimbabwe

 

*Sorry, we don’t ship to P.O. Boxes

UPDATING YOUR ORDER

Orders cannot be changed or updated once they are placed as they immediately start processing. Please contact support@goldclxb.com if you have any further questions or concerns.

100% satisfaction guarantee for all orders. We offer easy returns and exchanges for any reason that you are not satisfied with you order. If you want to place a return, you have 15 days to return the product, starting from the date your order was delivered, for full refund. All the customer has to do is send the product back and we will handle the rest for you. All returned items must be unused, unwashed, and in their original condition with all bags and packaging included for a return to be processed.

Customers are responsible for shipping charges for sending back the product for any returns or exchanges.

If for any reason you aren't comfortable with what you have purchased, you have 15 days to exchange it with anything from our store of the same value or pay the difference if there is any.